Service Estimates, Charges, Invoicing and Payment collection

TUDO Service Estimates, Charges, Invoicing and Payment collection

Last Updated: 01 June 2021

You understand that use of the Services may result in charges to you for the services or goods you receive ("Charges"). TUDO will receive and enable your payment of the applicable Charges for services or goods obtained through your use of the Services using TUDO Platform. Charges will be inclusive of applicable taxes where required by law. Charges may include but not limited to other applicable estimates, additional charges (products, services, parts, auxiliaries, sundry items, etc), toll, surcharges, a booking fee, gratuity, local taxes, financial processing fees, etc (collectively “Add-ons”) for split payments.

Consumers may elect to cancel their respective requests for Services at any time prior to the commencement (Onboarding) of such Services (Restrictions apply), in which case Consumer may be charged a cancellation fee (SERVICE CANCELLATION, RESCHEDULE AND OTHER FEES).

Service Estimate. TUDO Platform provides a basic service price estimation at the time of scheduling a service appointment with a Service Provider, this basic estimate solely relies on Service Provider's business settings and TUDO Platform has NO control over the accuracy of these estimates. An estimate may or may not include all the Charges, but excludes the aforementioned “Add-ons” and TUDO Platform offers and allows Users to communicate, interact and collaborate using TUDO In-App tools and services.

Invoice. All Service Charges added “Add-ons”, and applied Discounts, if any, are computed and the final Charge in the form of an Invoice. Services Provider computes the Invoice based on service(s) rendered and sends the Invoice to the Consumer on the TUDO Platform. Invoice is the financial responsibility Consumer owes to the Service Provider. Invoice is due immediately and is the financial obligation of Consumer for Payment on TUDO Platform.

TUDO reserves the right to establish, remove, or revise Charges and Invoices for any or all services or goods obtained using the Services at any time in TUDO's sole discretion. All. Users agree to these terms in the case of dispute resolution. TUDO may from time to time provide certain Platform Users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained using the TUDO Services, and you agree that such promotional offers and discounts unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.

Gratuity or Tip. TUDO Platform offers features to collect a Gratuity or Tip (% of entire Charges or Invoice amount) from its Platform Users for the services rendered by Service Providers, these contributions are NOT shared with Service Providers and TUDO keeps 100% of Gratuity or Tip collected from Users. Please note that Service Providers are responsible for paying applicable third party(s) service fees such as Payment Gateway, Payment Collections, etc. on the collected Gratuity or Tip portion of the entire Charges. Paying Gratuity or Tip is not mandatory but at the will and complete discretion of the Platform User who is settling TUDO charges.

Charitable Donations. TUDO Platform collects certain Charitable Donations on behalf of qualified non-profit organizations. 100% of the charitable collections goes to non-profit organizations after deducting applicable third party(s) service fees such as Payment Gateway, Payment Collections, etc. Charitable Donations are not mandatory but at the will and at the complete discretion of the Consumer who is settling TUDO charges.

TUDO Protection fee. TUDO Platform offers an optional service assurance feature (“TUDO Protection” for a fraction of a cost of the “Charges” or “Invoice” value up to 10%. TUDO Protection fee is not mandatory, but at the will and complete discretion of the Consumer who is settling TUDO charges. If “TUDO Protection” purchased, TUDO provides indemnity and covers up a maximum of “Charges” or “Invoice” for the losses or damages caused by the Services Provider for a maximum of 90 days from the date of services rendered.

Payments. TUDO may enable you to make Marketplace Payments using credit, debit, or prepaid cards, by linking your bank account, or by any other payment method we support. We reserve the right to cancel your ability to make payments with one or more of the payment methods you have authorized in our sole and absolute discretion.

Default Payment Method. For ordinary charges for Platform Users, TUDO will first attempt to charge the default payment method. If TUDO is unable to charge that payment method for any reason--including but not limited to exceeding a payment method’s credit limit, payment method cancellation, a payment method being out of date, or payment method details being incorrect--you agree that TUDO may charge any other payment method associated with your account. If your payment details change, your card provider may provide us with updated card details. We may use these new details to help prevent any interruption to the Platform Services. If TUDO is unable to charge the default payment method, TUDO will attempt to charge any other payment methods associated with your account in the order in which they were most recently provided, used, or updated on the Platform, charging the most recently provided, used, or updated valid payment method first.

If you choose your bank account as your Marketplace Payment method, you authorize TUDO and our payment processors to make Automated Clearing House (“ACH”) withdrawals from your bank account and to make any inquiries we consider necessary to validate any dispute involving payments you make to us, which may include ordering a credit report and performing other credit checks or verifying the information you provide us against third-party databases. You authorize TUDO or its provider to initiate one or more ACH debit entries (withdrawals) or the creation of an equivalent bank draft for the specified amount(s) from your bank account, and you authorize the financial institutions that hold your bank account to deduct such payments. You also authorize the bank that holds your bank account to deduct any such payments in the amounts and frequency designated in your Account.

If your full order is not processed by us at the same time, you hereby authorize partial debits from your bank account, not to exceed the total amount of your order you agree to pay any ACH fees or fines you or we incur associated with transactions you authorize. This return fee will vary based on which state you are located in. The return fee may be added to your payment amount and debited from your bank account if we resubmit an ACH debit due to insufficient funds. We may initiate a collection process or legal action to collect any money owed to us. You agree to pay all our costs for such action, including any reasonable attorneys' fees. Federal law limits your liability for any fraudulent, erroneous, or unauthorized transactions from your bank account based on how quickly you report it to your financial institution. You must report any fraudulent, erroneous, or unauthorized transactions to your bank no more than 60 days after the disputed transaction appeared on your bank account statement. Please contact your bank for more information about the policies and procedures that apply unauthorized transactions and the limits on your liability.

After Consumer has received the invoice and paid for services or goods obtained through the Service, consumers will have the opportunity to rate and write reviews on Service Provider. TUDO may use the proceeds of any Charges for any purpose, subject to any payment obligations it has agreed to with any Service Providers or other third parties.

Marketplace Payment Disputes: All requests for Marketplace Payment chargebacks, errors, claims, refunds, and disputes (“Payment Disputes”) will be subject to review by TUDO in accordance with the rules applicable to the payment method you used to make the Marketplace Payment and will be in TUDO’s absolute discretion. TUDO is not liable to you under any circumstances for Payment Disputes we are unable to resolve in your favor. We will normally process your valid written Payment Dispute request within thirty (30) days after we receive it, unless a shorter period is required by law. You may file a Payment Dispute by emailing it to TUDO support at [e-mail]. If you close or deactivate your Account before we adjudicate your Payment Dispute, we will not be able to issue you any amounts you are owed. We will attempt to pay you any Payment Disputed amounts you are owed using the method with which you made the disputed payment, but we cannot guarantee that we will be able to do so if your payment method information is inaccurate, incomplete, or has been canceled.

If your actions result, or are likely to result in a Payment Dispute, a violation of these Terms of Use or create other risks to TUDO or our payment processing partners, or if we determine that your Account has been used to engage in deceptive, fraudulent, or illegal activity, then we may permanently withhold any amounts owed to you in our sole discretion. If you have a past due balance due on any Account, or for any additional amounts that we determine you owe us, we may, without limiting any other rights or remedies: (a) charge one or more of your payment methods; (b) offset any amounts you owe us against amounts you may be owed; (c) invoice you for amounts due to us, which such amounts will be due upon receipt; (d) reverse or block any credits to your bank account; or (e) collect payment from you by any other lawful means.

If you fail to make Marketplace Payments you owe when due, or if TUDO is unable to charge one of your payment methods for any reason, TUDO reserves all rights permissible under law to recover payment and all costs and expenses incurred, including reasonable attorneys' fees, in our pursuit of payment. You explicitly agree that all communication in relation to delinquent accounts or overdue payments will be made by electronic mail or by phone. Such communication may be made by TUDO or by anyone on its behalf, including but not limited to a third-party collections agent.

TUDO may, from time to time, place a hold on any of your payment methods. Any such hold will be temporary and will not mature into a charge on your payment method. Payment method holds are intended to prevent failed payments.Penalty Fees. TUDO may also charge penalty Fees for cancellation, reschedule, fraud, misconduct, or other violations of these Terms, as determined in our sole discretion.