Service cancellation, Reschedule, No-Show and other Fee

TUDO Service cancellation, Reschedule, No-Show and other Fee

Last Updated: 01 June 2021

TUDO Platform offers its platform services between Users in good faith. Any misuse of the TUDO Platform may result in penalties such as Cancellation fees, charges up to 10% of “Charges” or “Invoice” amount or a maximum of $10 whichever is higher. This is to ensure quality, efficiency, productivity and accuracy of Services rendered over the TUDO Platform. All Users hold equal responsibility and are obligated to respect each other's schedule and time.

As between you and TUDO, TUDO reserves the right to establish, remove or revise Charges for all services or goods obtained and Cancellation using the Services at any time in TUDO's sole discretion. Further, TUDO will use reasonable efforts to inform you of applicable Cancellation Charges that may apply, if you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof.

WHEN WILL YOU BE CHARGED A CANCELLATION, RESCHEDULE or NO SHOW FEE

• Failed to show up after 15 minutes at the requested Service address, site or location for any Service(s) that have been scheduled and accepted in the case of Walk-In and In-Home services.

• If you Cancel or Reschedule any scheduled TUDO Platform service(s) less than 1 hour of the scheduled date and time in the case of Walk-In services that you have accepted.

• If you Cancel or Reschedule any scheduled TUDO Platform service(s) less than 3 hours before the scheduled date and time in the case of In-Home services that you have accepted.

If the Consumer contacts you saying they don't need OR would like to Reschedule the scheduled Service after you've (Service Provider) accepted, ask the Consumer to Cancel or Reschedule the Service on the TUDO Platform.

Cancellation Fees for all Platform Users. TUDO may also charge Cancellation Fees for cancellation, reschedule, no-show, fraud, misconduct, or other violations of these Terms, as determined in our sole discretion. All Users hold equal responsibility and are obligated to respect each other's schedule and time.

If you believe you were incorrectly charged certain fees, please write us with the Service date, time, Service id, and your justification to [e-mail]